RTA (pilote de flux) Wise

Ø  Manage real-time production in line with defined priorities.

Ø  Assign customer advisors to priority activities based on their skills and production needs.

Ø  Anticipate activity peaks and manage them in real time.

Ø  Detect malfunctions (technical incidents, production disruptions) and trigger appropriate alerts

Ø  Proficiency in English in written and verbal communication (minimum C1)

Ø  Knowledge of call handling and flow management tools (Cronos, SIOP, Eureka, CMS)

Ø  Proficiency in office software (Word, Excel, PowerPoint, Power Query)

Ø  Understanding of financial stakes

Ø  Strong communication and interpersonal skills

Ø  Analytical skills and ease with handling figures

Ability to communicate with the CDO, flexibility, and adaptability

Open to             

Ø  Advisors from the TransferWise activity With 6 months of seniority or above

Ø  who have not taken an assessment for the same position in the last 6 months or for another position in the last 3 months.

Ø  Preselection based on HR records:

Ø                   - Attendance: Less than 48 hours of absence over the past 6 months

Ø                   - No disciplinary action in the past 12 months